| Popis: |
IT services are being built by IT departments and other service providers to address the core technological requirements of organizations. Even if these services solve operational issues, their adoption – because of their internal behavior – has a sustaining or non-sustaining impact on the (long term) strategy of the organization. This impact is called the Business and IT alignment (BITA); as such, it is problematic to estimate before the development of the service without a view on its design. To be properly done, BITA evaluation indeed needs details about the service run-time behavior. Conversely, the agile wave refrains from a detailed upfront software design; functions providing high operational value to users are indeed selected and built for one sprint at a time. The mismatch between a traditional service approach and an agile way of development is therefore quite obvious. The present paper proposes a method (called Agile-MoDrIGo) to reconcile these two approaches. For this purpose, it (i) decomposes services into epic user stories under the scope of which (user-level built) user stories can be mapped (i.e. functional alignment) and (ii) links services as (coarse-grained) conceptual elements along with the strategic objectives they sustain to fine-grained user story functional elements for value-driven prioritization (i.e. strategic alignment). The proposal is presented in the form of a meta-model and supported by a process fragment; it is validated on a case study in healthcare. |
