ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints

Autor:	Luciano Paschoal Gaspary, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Fabricio Girardi Andreis, David Trastour, Weverton Cordeiro, Lisandro Zambenedetti Granville, Cristiano Bonato Both, Claudio Bartolini
Rok vydání:	2009
Předmět:	Information management Downtime Decision support system Change order Knowledge management Operations research Computer science business.industry Change request IT service management business Change management (ITSM) Change control
Zdroj:	Integrated Management of Systems, Services, Processes and People in IT ISBN: 9783642049880 DSOM
DOI:	10.1007/978-3-642-04989-7_11
Popis:	Change planning represents a key element for the operation and management of Information Technology infrastructures and services. Its scope ranges from the high level design of a change request to the generation, either manually or automatically, of detailed plans that, if executed, will perform the requested changes (e.g. , modification of network device settings and deployment of new services). A fundamental problem is that, although correct, such detailed plans may not be necessarily aligned with the requirements defined in the business level (e.g. , minimization of the downtime of a given service). To overcome this problem, in this paper we propose a solution for the alignment of change plans with business objectives/constraints. The solution is analyzed experimentally through a prototypical implementation of a decision support system called ChangeAdvisor , which helps operators to understand the trade-offs between alternative change designs.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::ec5e679ea0f1153d78f3d4d8e9840ef1 https://doi.org/10.1007/978-3-642-04989-7_11 Zobrazit plný text záznamu