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This paper describes the methodology being used by the Logistics and Technical Training Division of the Air Force Human Resources Laboratory for defining the issues important to maintenance technicians, their supervisors, and their managers. Statements derived from 2700 open-ended interviews are being categorized and stored on computer disc, together with certain demographic data. The statements are then sorted and summarized by topic category. The results of this study will be used to identify maintenance problems and the appropriate means and organizations for solving them. For some problems, the data will suggest alternate solutions which will need to be evaluated experimentally. For other problems, the solutions will come by applying existing technology. |
