Big data analysis of public library operations and services by using the Chernoff face method
| Autor: | Young-seok Kim, Louise Cooke |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Government
Computer science business.industry Library services media_common.quotation_subject 05 social sciences Big data Library and Information Sciences 050905 science studies Data science World Wide Web Chernoff face Originality 0509 other social sciences 050904 information & library sciences business Practical implications Information Systems media_common |
| Zdroj: | Journal of Documentation. 73:466-480 |
| ISSN: | 0022-0418 |
| DOI: | 10.1108/jd-08-2016-0098 |
| Popis: | Purpose The purpose of this paper is to conduct a big data analysis of public library operations and services of two cities in two countries by using the Chernoff face method. Design/methodology/approach The study is designed to evaluate library services by analyzing the Chernoff face. Big data on public libraries in London and Seoul were collected, respectively, from Chartered Institute of Public Finance and Accountancy and the Korean government’s website for drawing a Chernoff face. The association of variables and human facial features was decided by survey. Although limited in its capacity to handle a large number of variables (eight were analyzed in this study) the Chernoff face method does readily allow for the comparison of a large number of instances of analysis. A total of 58 Chernoff faces were drawn from the formatted data by using the R programming language. Findings The study reveals that most of the local governments in London perform better than those of Seoul. This consequence is due to the fact that local governments in London operate more libraries, invest more budgets, allocate more staff and hold more collections than local governments in Seoul. This administration resulted in more use of libraries in London than Seoul. The study validates the benefit of using the Chernoff face method for big data analysis of library services. Practical implications The Chernoff face method for big data analysis offers a new evaluation technique for library services and provides insights that may not be as readily apparent and discernible using more traditional analytical methods. Originality/value This study is the first to use the Chernoff face method for big data analysis of library services in library and information research. |
| Databáze: | OpenAIRE |
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