Managing incidents in a complex system: a railway case study
| Autor: | Felix Schmid, Andrew M. Tobias, L Collis |
|---|---|
| Rok vydání: | 2013 |
| Předmět: |
Engineering
business.industry media_common.quotation_subject Complex system Crisis management Computer security computer.software_genre Computer Science Applications Human-Computer Interaction Interdependence Philosophy Risk analysis (engineering) Incident management Resilience engineering Key (cryptography) Industrial and organizational psychology business computer media_common |
| Zdroj: | Cognition, Technology & Work. 16:171-185 |
| ISSN: | 1435-5566 1435-5558 |
| DOI: | 10.1007/s10111-013-0255-x |
| Popis: | The authors of this paper review how complex entities, composed of many interdependent subsystems, such as international rail operators, can improve their ability to recover from incidents through the better management of key interfaces. The principles of Normal Accident Theory and resilience engineering are discussed, and the case study of the Eurostar incident of 18---19 December 2009 is considered in detail. Lessons learnt from resilience engineering are applied to the case study to extract recommendations by which incident management for open access international rail transport may be improved. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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