| Popis: |
The COVID-19 pandemic was an event of enormous proportions that drastically changed the planet. With it, hospital respiratory support equipment has become crucial in maintaining life in the most severely ill patients. This has led to increased demand for this equipment worldwide. This work presents a case study regarding the maintenance of pulmonary ventilators of a company located in Belo Horizonte, MG, aiming to present recommendations for the optimization of its internal processes. The case study took place through visits to the company and access granted to its Internal Standards Operating Procedures related to the services provided by technicians and engineers. Through the analysis of Tickets and Service Orders (SO), the results obtained comprised the following chapters (quoted in quotation marks): The “Diagnosis of Maintenance Processes”, identified through flowcharts that approximately 30% of the problems claimed by customers are solved with instructions for use. The "Improvement Demand Assessment" identified in 2020 a significant increase in SO's of equipment with approved budget (from 12% to 35%), mostly related to public network customers who obtained federal funds to approve the budgets. Thus, in “Process Optimization Recommendations” an action plan was drawn up and it was concluded that is crucial, the implementation of six improvement actions by the company, in order to correct errors and ensure a significant increase in the efficiency of the process maintenance of pulmonary ventilators, to maximize operational, financial results and, above all, patient safety. |
