Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas
| Autor: | Florian Seegers, Verena Wolf, Nico Langhorst, Christian Bartelheimer |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Class (computer programming)
Service (systems architecture) business.industry Computer science 05 social sciences Artifact (software development) Data science Domain (software engineering) Knowledge base 0502 economics and business Designtheory 050211 marketing Design science research High Street business 050203 business & management |
| Zdroj: | Designing for Digital Transformation. Co-Creating Services with Citizens and Industry ISBN: 9783030648220 DESRIST |
| DOI: | 10.1007/978-3-030-64823-7_4 |
| Popis: | Digital technology facilitates the interaction among different groups of actors, including those that would not engage with each other in the real-world. Thus, digital technology can foster the emergence and development of (virtual) communities. IS research provides a rich but siloed knowledge base on physical and virtual communities. Our study is the first that integrates both views by prescribing a nascent design theory for Digital Community Service Platforms. In addition, we ground the artifact’s design on knowledge about the co-creation of service, and crowd-sourcing. As a preliminary result, we present a prototype of the platform for the domain of high street retail that exemplifies the artifact’s form and function, and we abstract a nascent design theory for this class of IT artifacts. Practitioners can instantiate the platform pursuing the principles of implementation, prescribed in the design theory. In future work, we will empirically evaluate the artifact in a naturalistic real-world study to examine the artifact’s impact on the urban community. |
| Databáze: | OpenAIRE |
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