Relationships between drivers and results of performance in the Kenyan hotel industry

Autor:	Odhuno Edwin, Fwaya Erick Onyango, Kambona O. Ouma, Othuon O. Lucas
Rok vydání:	2012
Předmět:	Kenya Engineering Knowledge management business.industry Questionnaire Statistical analysis Performance measurement Marketing business Hospitality industry Hotel industry Structural equation modeling Test (assessment)
Zdroj:	Journal of Hospitality Management and Tourism. 3
ISSN:	2141-6575
DOI:	10.5897/jhmt12.003
Popis:	Better understanding of performance measurement and relationships between the key elements of drivers and result is a must for hotels aspiring to be and remain successful. This paper reports the use of Structural Equation Modeling (SEM) technique to test relationships between drivers and results of performance. These elements (enablers and results) were identified through the critique of five landmark performance measurement models. Data gathered via a questionnaire survey were analyzed using SEM. The statistical results revealed significant positive relationships between the enablers and results of performance. Key words: Kenyan hotel industry, drivers, results, structural equation modeling.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::e9a1d9c35cd966913858d95e1031f58c https://doi.org/10.5897/jhmt12.003 Zobrazit plný text záznamu