| Popis: |
Today, all kinds of organizations are becoming customer oriented organizations to survive in this world. So, they need to provide quality products and services to their customers. Total Quality Management (TQM), provides the tools and the direction to improve quality. Libraries have always been committed to provide a high quality of services to its users. In this paper I am discussing Objectives in libraries, Quality Control, Quality Assurance systems in services and system. Quality component of Library services, TQM in LIS centre., TQM in academic library Policies, Resources, Processes, User satisfaction, Suggestions for services and system. |
