| Autor: |
Matthew James Lamont, Grant Cairncross, Jacqueline Leigh |
| Rok vydání: |
2021 |
| Předmět: |
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| Zdroj: |
Tourism Management Perspectives. 40:100887 |
| ISSN: |
2211-9736 |
| DOI: |
10.1016/j.tmp.2021.100887 |
| Popis: |
Events rely extensively upon short-term labour and volunteers, although the training volunteers receive can influence service quality outcomes. Decisions governing the scope of training offered to volunteers are managerial decisions for those occupying leadership roles within event organisations, and event managers' leadership styles may influence decision-making around volunteer training. Utilising mixed methods, 19 Australian event managers were categorised according to an established leadership framework then interviewed to explore their attitudes towards training for event volunteers. Variance was evident in the event managers' attitudes towards volunteer training between transactional and transformational leaders. However, broad alignment was observed between the event managers' attitudes towards volunteer training and their innate leadership styles. Despite widespread endorsement of resourcing training for event volunteers, the event managers described being thwarted by resource limitations which ultimately shaped decision making around resourcing volunteer training. Implications for theory and practice are discussed alongside opportunities for future tourism and events research. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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Full Text from ScienceDirect