Service Desk in Perspective of Information Technology Infrastructure Library 3rd-Version

Autor:	Dimas Mahardika, null Tawar, Saima Ahmed Rahin, Franklin Ore Areche, Ari Fajar Santoso, Ahmad Suryan
Rok vydání:	2022
Zdroj:	Engineering Science Letter. 1:47-50
ISSN:	2961-872X 2961-8924
DOI:	10.56741/esl.v1i02.142
Popis:	ICT services are an essential element in modern organizations. Understanding the workings of service systems with specific frameworks helps manage services well. One of the services in this management is the Service Desk or Helpdesk. This study aims to explain the Service Desk using the ITIL V.3 framework. The method used is descriptive qualitative using relevant references. The results of this study indicate that ITIL V.3 can be used to describe the management of the Service Desk accurately.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::e728f50b6f7ceef62c957430f0883432 https://doi.org/10.56741/esl.v1i02.142 Zobrazit plný text záznamu