| Popis: |
Banking services have been far more limited in Global South countries than in Global North countries due to resource-constrained infrastructure and inadequate investment and economic incentives in banking infrastructure and banking services. In Global South countries, people with disabilities are often “unbanked” and largely absent from national society. For Global South countries like India with resource-constrained infrastructure, the authors argue that mobile banking accessibility is best addressed through a combination of national accessibility laws and sector-specific regulations that include technology-neutral legal mandates that easily leverage the increase of accessibility in new information and communications technologies, such as speech-to-text or text-to-speech functionality. Regulatory agencies such as the Reserve Bank of India have been more responsive to local best practices and customer desires through prompt incorporation of national accessibility laws into sector-specific regulations. This chapter argues that regulatory agencies can further improve their regulations through mandates for accurate customer- and accessibility-focused metrics so that banks under their jurisdiction can measure and identify accessibility gaps that can be rapidly addressed to improve services for customers with disabilities. |
