PRINCIPLES OF QUALITY MANAGEMENT AND THE BENEFITS OF THEIR APPLICATION IN EDUCATION SECTORS

Autor:	null Deivasigamani.S, null D.Siva Sundhara Raja, null IR. Pratap Nair, null Farah Adilah Binti Jamaludin, null Rosalind Deena Kumari
Rok vydání:	2022
Předmět:	Pharmacology Drug Discovery Pharmaceutical Science
Zdroj:	Journal of Pharmaceutical Negative Results. :2760-2766
ISSN:	2229-7723 0976-9234
DOI:	10.47750/pnr.2022.13.s06.355
Popis:	TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyze the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment.The results revealed that not all TQM practices enhanced production workers’ job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers’ job satisfaction.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::e685755104dc6aec52a371d2156ddc07 https://doi.org/10.47750/pnr.2022.13.s06.355 Zobrazit plný text záznamu