| Popis: |
In this chapter, we discuss communication skills that can be used across all stages of the consultation. We first focus on how active listening skills facilitate, direct and structure interaction with others. Then we explain and illustrate what makes verbal and nonverbal communication appropriate. While the focus of our verbal communication is generally the content of our messages, our attitudes about what we say are often communicated through our nonverbal communication. The final topic of the chapter is building rapport: it helps make both communication and consultations more effective, efficient, supportive and satisfying for both medical professionals and patients. |
