Analisis Hubungan Persepsi tentang Mutu Pelayanan Rekam Medis dengan Tingkat Kepuasan di Rumah Sakit
| Autor: | Puput Sugiarto, Dwi Wahyu Aprilistiyani, Syafira Atikah Yudianti |
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| Rok vydání: | 2020 |
| Zdroj: | Jurnal Rekam Medis dan Informasi Kesehatan. 3:91-98 |
| ISSN: | 2622-7614 2615-1863 |
| DOI: | 10.31983/jrmik.v3i2.6433 |
| Popis: | Hospitals must be able to improve the quality of services to maintain patient interest, one of which is improving the quality of medical records. Based on the author's initial survey that at the Ungaran District Hospital research has not been conducted on patient satisfaction regarding the quality of medical record services. To measure a service quality is to know perceptions about the service from the eyes of a consumer or customer. This patient's perception is very important because satisfied patients will adhere to treatment and want to come back for treatment. The purpose of this study was to determine the analysis of the relationship between patients' perceptions about the quality of medical record services with the level of patient satisfaction at Ungaran District Hospital. This study uses a descriptive correlative research method using a survey approach. The results of this study using the chi square test (p |
| Databáze: | OpenAIRE |
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