Exploring Citizens’ Attitudes Towards Voice-Based Government Services in Switzerland

Autor:	Hans-Dieter Zimmermann, Claudia Pedron, Matthias Baldauf
Rok vydání:	2021
Předmět:	Administrative services organization Service (business) Government Trustworthiness E-Government business.industry Internet privacy Business Channel (broadcasting) Service provider
Zdroj:	Lecture Notes in Computer Science ISBN: 9783030784676 HCI (3)
Popis:	Voice-based applications might become a promising novel channel for governments to engage with citizens and to provide easy-to-use and always available administrative services. To learn about citizens’ attitudes towards this “conversational e-government”, we conducted an online survey among Swiss residents (n = 397). While half of the participants tended towards not using such prospective services, 38% were positive about them. Regular users of voice assistants and participants with interest in technology showed a significantly higher willingness-to-use. The top-rated service was looking up government-related information. Advanced services (such as ordering certificates by voice) were perceived more skeptically. As trustworthy service providers the municipality and national tech companies were clearly favored over major international ones due to privacy concerns.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::e25f30d4533c26e3ae4bab2516392863 https://doi.org/10.1007/978-3-030-78468-3_16 Zobrazit plný text záznamu