The Measurement of Organizational Citizenship Behavior: Are We Assuming Too Much?

Autor:	Rupert W. Nacoste, Monique F. Mohr, Christopher M. Rodriguez, Samuel B. Pond
Rok vydání:	1997
Předmět:	Organizational citizenship behavior Social Psychology Organizational behavior media_common.quotation_subject Scale (social sciences) Organizational commitment Role perception Psychology Citizenship Social psychology media_common
Zdroj:	Journal of Applied Social Psychology. 27:1527-1544
ISSN:	1559-1816 0021-9029
DOI:	10.1111/j.1559-1816.1997.tb01611.x
Popis:	Organizational citizenship behavior (OCB) is assessed by measuring how frequently employees display extra-role and discretionary behaviors. One hundred forty-four managerial employees responded to an OCB scale and indicated the number of behaviors on the scale they believed to be formally evaluated. None of the behaviors were believed to be unevaluated by all employees. Data suggest that a typical OCB scale is not measuring citizenship behaviors for everybody, and that OCB measurement needs refinement. Best prediction of other organizational variables was obtained when both the OCB and an index of “unevaluated” behaviors were used as predictors. Supervisor fairness interacted with OCB when predicting organizational commitment, and this interaction was contingent on the extent OCBs were believed to be unevaluated.
Databáze:	OpenAIRE
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