A Validation Study of the Dimensions of Perceived Quality of Training in Instructor-Led Training Venues
Autor: | Candice E. Clemenz, Kunsoon Park, Pamela A. Weaver |
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Rok vydání: | 2005 |
Předmět: |
Organizational Behavior and Human Resource Management
Service quality Courtesy business.industry media_common.quotation_subject Applied psychology Hospitality industry Training (civil) Interactivity Tourism Leisure and Hospitality Management Credibility Relevance (information retrieval) Quality (business) Marketing Psychology business media_common |
Zdroj: | Journal of Human Resources in Hospitality & Tourism. 4:47-59 |
ISSN: | 1533-2853 1533-2845 |
DOI: | 10.1300/j171v04n01_04 |
Popis: | To assess the validity of a study that identified six dimensions of perceived training quality in instructor-led training settings, 207 restaurant trainees from two food and beverage classes completed the survey instrument developed in the original research. Factor analysis of the new data also produced six training quality determinants; five were in common with the research being evaluated. The six factors revealed in the current study were credibility, organization, courtesy, relevance, interactivity, and climate. |
Databáze: | OpenAIRE |
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