Evaluation of the customer service quality with Servqual method in the chosen company – part II personnel perspective
| Autor: | Monika ODLANICKA-POCZOBUTT, Arkadiusz SZMAL |
|---|---|
| Rok vydání: | 2020 |
| Zdroj: | Scientific Papers of Silesian University of Technology – Organization and Management Series. 2020:565-576 |
| ISSN: | 1641-3466 |
| DOI: | 10.29119/1641-3466.2020.148.41 |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|