| Popis: |
One of the key processes, about service to students in educational institutions, is the re-enrollment process. At the Tecnologico Superior de Huatusco, this action is still carried out with the participation in situ of the students, where they go through various processes until they remain legally registered for the following semester. A critical activity in the process has to do with the reticular counseling, where the students spend with the teachers and taking into account the reticular progress, as well as the subjects offered, the student is assigned the number of credits that suits them, looking for With this achieve a steady advance in your career. Students are classified as regular and irregular, and according to this classification is the time required to carry out the reticular counseling, since a regular student consumes less time than an irregular student. Various efforts have been made to expedite reticular counseling, but the results have not been very encouraging. Using a simulation model, we seek to find reengineering that allows us to reduce counseling time and thereby reduce the complaints of students in this process. |
