Transformative service research and service design: synergistic effects in healthcare
| Autor: | Sidney Anderson, Steven W. Rayburn, Linda Nasr |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Service (business)
Knowledge management business.industry Strategy and Management media_common.quotation_subject Service design 05 social sciences Mindset Transformative learning Order (exchange) Management of Technology and Innovation 0502 economics and business Well-being Health care 050211 marketing Conversation Marketing business 050203 business & management media_common |
| Zdroj: | The Service Industries Journal. 38:99-113 |
| ISSN: | 1743-9507 0264-2069 |
| Popis: | This conceptual paper answers the question: How do we design service experiences in whole to increase the well-being of all participants in the healthcare system – patients, families, and caregivers? In order to do so, we position service design as an essential tool and even a mindset needed for transformative service research success. We discuss the transformative role service design plays in improving service and consumer entities’ well-being with a focus on how this approach can lead to improved healthcare service outcomes. We also add to the conversation surrounding service and consumer entities’ well-being by broadening the concept and application of service design to consider social, existential, psychological, and physical well-being. We particularly explore how healthcare services can benefit from further consumer engagement and collaborative patient–provider relationships, two key factors essential for redesigning the industry. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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