| Popis: |
This chapter addresses how Cooperative Home Care Associates (CHCA), since its inception in 1985, had offered benefits to all its home health aides (HHAs), whether members of the cooperative or not. However, a persistent complaint from class graduates after they went to work for CHCA was that they were sent to assignments without being given any details in advance of what to expect. In addition, scheduling was uncertain, and cases could be haphazard. Clients, too, had their complaints about CHCA. Generally, though, CHCA's clients were grateful for their aides, and the aides were satisfied enough with the job that better than half of each class would still be working for Cooperative after a year. Many of them would eventually be offered a job in CHCA's office, and others would continue as aides for decades. |
