| Autor: |
V. G. Ajay Kumar, M. R. Shivakumar, M. Shilpa, S. Hamritha, S. Shreyansh |
| Rok vydání: |
2021 |
| Předmět: |
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| Zdroj: |
Lecture Notes in Mechanical Engineering ISBN: 9789813343191 |
| DOI: |
10.1007/978-981-33-4320-7_21 |
| Popis: |
This paper presents a combinatorial approach which helps the customer / patient choose from the multiple alternatives of hospitals which have implemented Lean Six Sigma (LSS) in their business. The methodology adopted was to recognize the key indicators or attributes of LSS implementation in five hospitals at Bangalore city, which relate to the benefits a customer can gain. A technique for Order Preference by Similarity to Ideal Solution (TOPSIS) along with Analytical Hierarchical Process (AHP) has been applied to analyze the survey responses that are collected from the customers visiting these hospitals for varied reasons and arrive at ranks for these hospitals. This work presents in-sights into the LSS implementation benefits to customers and helps to choose the hospital depending upon the customer preference. In the current work, five hospitals and eight LSS implementation indicators are analyzed; this can be extended to other hospitals and a greater number of indicators from different processes can be studied. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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