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The aim of this research is to examine and find out the influence of HR information system implementation, career development and discipline partially on the internal service quality of Civil Apparatus or Aparatur Sipil Negara (ASN) in the city government of Medan, Indonesia and to test the influence of ASN Career Development and Discipline simultaneously on the internal service quality of ASN in the city government of Medan. The population in this research is all Aparatur Sipil Negara who work in Medan and the number of samples is determined based on International Journal of Economics, Commerce and Management, United Kingdom Licensed under Creative Common Page 143 the Slovin formula as many as 373 people and the samples are taken proportionally according to their agency or workplace. Data is collected through an interview, questionnaire, and documentation study; the variables are studied using 7-score likert scale. The questionnaire is tested first using validity test and reliability test as well as model fitness test; data is analyzed using structural equation modeling (SEM) using Analysis of Moment Structure (AMOS) software. The results of hypotheses test of this research are as follows: in partial, the implementation of HR information system, career development and discipline significantly influence the internal service quality of Aparatur Sipil Negara in the city government of Medan, while career development and discipline simultaneously significantly influence the internal service quality of Aparatur Sipil Negara in the city government of Medan. |
