A Study of Service Worker Burnout in Russia

Autor:	Tanya Gibbs, Nicholas J. Ashill, Michel Rod
Rok vydání:	2015
Předmět:	business.industry health care facilities manpower and services education Applied psychology Burnout Service worker Role conflict Nursing Retail banking Psychology business Emotional exhaustion Performance model psychological phenomena and processes
Zdroj:	Boundary Spanning Elements and the Marketing Function in Organizations ISBN: 9783319134390
DOI:	10.1007/978-3-319-13440-6_3
Popis:	This study extends previous research on the antecedents and outcomes of frontline employee (FLE) burnout by empirically testing a job demand stress—strain (burnout)—job performance model using data from a large Russian retail bank. Contrary to findings from North American-Western research, the study findings show that burnout plays no mediating role in the job demand stressors—job performance relationship. Implications of the results are discussed and future research avenues are offered.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::dc21f5f3c6aab0fe9d131a5faead555a https://doi.org/10.1007/978-3-319-13440-6_3 Zobrazit plný text záznamu