Designing emotion-centred Product Service Systems: The case of a cancer care facility
| Autor: | Patrick Stacey, Bruce Tether |
|---|---|
| Rok vydání: | 2015 |
| Předmět: |
Knowledge management
business.industry Service design media_common.quotation_subject General Engineering Agency (philosophy) General Social Sciences Structuration theory Product-service system Appraisal theory Computer Science Applications Arts and Humanities (miscellaneous) Artificial Intelligence Architecture Conceptual model Designtheory Systems design business Psychology media_common |
| Zdroj: | Design Studies. 40:85-118 |
| ISSN: | 0142-694X |
| DOI: | 10.1016/j.destud.2015.06.001 |
| Popis: | Product Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion of ‘emotional chain reactions’ in the stimulation of user agency is put forward, producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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