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As states across the United States implement laws to force colleges and universities to send their student borrowers debt letters, this study analyzes 24 debt letters to explore: the readability of the letters, the linguistic diversity of the letters, and the content of the debt letters. Results suggest most debt letters are not readable by the average first- or second-year college student, jargon differs between sectors (ex: public, private). Debt letters share many common elements, such as aggregate loan totals and interest rates, but many do not include contact information or any multimedia, even though letters were written to be delivered digitally. Implications for research, practice, and financial aid communication are addressed. |
