Patients' Satisfaction at Tertiary Care
| Autor: | Mehmet Hakan Yucel, Tamer Edirne, Didem Tezcan, Umut Burak Unal |
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| Rok vydání: | 2014 |
| Předmět: | |
| Zdroj: | Pamukkale Medical Journal. 7:57-62 |
| ISSN: | 1308-0865 1309-9833 |
| DOI: | 10.5505/ptd.2014.46320 |
| Popis: | Purpose: Assessing quality and efficacy in health care services through patients’ satisfaction questionnaires is a method reflecting patients’ opinions. This study aims to investigate patients’ satisfaction status at a tertiary health facility. Materials and methods: This study was conducted from May to June 2013 at the Pamukkale University Hospital including 102 patients. A questionnaire, prepared after literature research and discussions among authors, was used. The questionnaire consisted of two parts containing 7 and 14 items. The first part included demographical items and the second part included the patients’ satisfaction status. Patients in the waiting rooms were asked to participate in the questionnaire and a face-to-face method was used after acceptance. The questionnaire took approximately 4 minutes to complete and the names of patients were not required. Results: In the majority (78.4%), patients were satisfied with the health care services. 73.5% of the patients noted that the consulting physician listened carefully to them. 70.6% stated that they were not able to choose the physician and 59.8% stated that they were not able to see a physician in 15 minutes. Adverse effects of medication prescribed were not mentioned in 66.7% of the consultations. Conclusion: Factors effecting satisfaction status positively were caring and time sparing physician, cleanliness and comfort of the environment, polite and respectful care, respect for intimacy and informative care. Sex, educational level and income were not effective on patients’ satisfaction status. The preference for a physician, counselling about drug adverse effects and consultation waiting times were not related to satisfaction levels. The need for further research into patients’ satisfaction is obvious. Pam Med J 2014;7(1):57-62 |
| Databáze: | OpenAIRE |
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