The impact of the COVID-19 pandemic on Crew Resource Management (CRM) attitudes: A comparison between cabin crews’ attitudes before COVID-19 and during the COVID-19 process

Autor: Turhan Erkmen, Elvan Karaarslan
Rok vydání: 2021
Předmět:
Zdroj: Business & Management Studies: An International Journal. 9:472-485
ISSN: 2148-2586
Popis: Bu calismada, COVID-19’un havacilik sektorunde calisanlarin Ekip Kaynak Yonetimi (EKY) (Crew Resource Management (CRM) tutumlarina etkisi ele alinmis, bu dogrultuda emniyetli bir ucus operasyonunun gerceklesmesinde cok onemli yeri olan kabin ekiplerinin, COVID-19 oncesi ve surecinde EKY tutumlarinda farklilik olup olmadigi arastirilmistir. COVID-19 sureci, Dunya Saglik Orgutu’nun Mart, 2020’de kuresel salgin ilani ile baslayan surectir. Kurumsal bir havayolu sirketinde calisan 250 kabin memurunun katilimi ile gerceklesen calismada anket yoluyla elde edilen veriler test edilmis, elde edilen bulgular sonucunda, COVID-19 oncesi ve COVID-19 surecinde kabin ekiplerinin EKY tutumlari arasinda fark olmadigi gorulmustur.Alternate abstract: In this study, the effect of COVID-19 on the aviation industry is discussed in terms of its effect on the attitudes of employees on Crew Resource Management (CRM). In addition, this study investigates whether there was a significant difference in CRM attitudes of cabin crew before COVID-19 and during the COVID-19 process. The findings of the study are essential for a safe flight operation. The COVID-19 process is the period that started with the World Health Organization’s global epidemic declaration in March 2020. In this study, with the participation of 250 cabin crew members working in a corporate airline company, the data obtained showed no significant difference between the CRM attitudes of cabin crews before COVID-19 and during the COVID-19 process.
Databáze: OpenAIRE