Exploring Public Sector Managers’ Motivations in Deploying Decision Support Tools to the Street Level

Autor:	Chris McIntyre
Rok vydání:	2019
Předmět:	Knowledge management business.industry Decision support tools Public sector General Medicine Business
Zdroj:	Policy Quarterly. 15
ISSN:	2324-1101 2324-1098
DOI:	10.26686/pq.v15i1.5298
Popis:	This article explores the motivations of public sector managers in developing and deploying digital tools to support decision making at the front lines of public service delivery. Two digital decision support tools created by New Zealand’s Ministry of Social Development are presented as a case study, drawing primarily on semi-structured interviews with senior managers. Results provide empirical evidence that public sector managers deploy digital tools not to curtail, but to support street-level bureaucrats’ discretion. Managers appear to be motivated not by increased control over front-line staff, but, rather, by improving clients’ experience of the system and decreasing longterm service costs.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::d4e4067998c667673f019459ec400ba1 https://doi.org/10.26686/pq.v15i1.5298 Zobrazit plný text záznamu