END USER EVALUATION OF ENGINEERING KNOWLEDGE BASED SYSTEMS
| Autor: | A. S. M. Kotb, C. J. Moore, A. Jaberian-Hamedani, John Christopher Miles |
|---|---|
| Rok vydání: | 2000 |
| Předmět: |
Engineering
Relation (database) End user business.industry media_common.quotation_subject Bridge (nautical) Domain (software engineering) Engineering management Knowledge-based systems Work (electrical) Knowledge base Quality (business) business Simulation Civil and Structural Engineering media_common |
| Zdroj: | Civil Engineering and Environmental Systems. 17:293-317 |
| ISSN: | 1029-0249 1028-6608 |
| DOI: | 10.1080/02630250008970287 |
| Popis: | There is a growing awareness that the user evaluation of the utility of Engineering KBS is an area which has been neglected by the research community. Utility has a number of aspects viz., the system's value (does it save money/ improve quality), will the system be accepted by users and how good is the communication between the user and the system. This paper looks at this subject in relation to the domain of civil engineering. Past work is reviewed and then a brief description of two new civil engineering KBS is given. The first system is for advising on highway maintenance and the second for assessing the causes of bridge damage. Both have been developed for countries where many of the expected users only use computers infrequently. The results show that such systems would be well received by their intended users. Also, the impact of a small bug in one of the systems is shown to have a disproportionately large impact on the users’ opinion of the system. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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