Public Servants’ Trust in Citizens: An Extension of Theory and an Empirical Examination with Structural Equation Modeling (SEM)

Autor:	Alex Belonogov, Eran Vigoda-Gadot, Yair Zalmanovitch
Rok vydání:	2012
Předmět:	business.industry media_common.quotation_subject Public sector Organizational commitment Public relations Structural equation modeling Politics Cynicism Loyalty Business Management and Accounting (miscellaneous) Job satisfaction business Law Social psychology Public finance media_common
Zdroj:	Public Organization Review. 12:383-399
ISSN:	1573-7098 1566-7170
DOI:	10.1007/s11115-012-0179-6
Popis:	This study examined trust that public servants have in citizens. We build on the reciprocal nature of trust and applied Structural Equation Modeling (SEM) to test both the antecedents to public servants’ trust in citizens (e.g., job satisfaction, organizational commitment, organizational politics, public sector motivation and generalized trust) and several of its potential outcomes (exit, voice, loyalty, neglect and cynicism) among Israeli civic servants. A revised and improved model found that organizational politics and generalized trust are the strongest predictors of public servants’ trust in citizens and that exit intention is its major outcome. Implications and suggestions for future studies are presented.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::d485c85ee96583478af61e0af704e74b https://doi.org/10.1007/s11115-012-0179-6 Zobrazit plný text záznamu Plný text ve formátu PDF