Evaluating Online Real-Time Reference in an Academic Library

Autor:	Gary Cornwell, Patrick Reakes, Jana Ronan
Rok vydání:	2002
Předmět:	World Wide Web Scarcity Service (business) Computer science business.industry media_common.quotation_subject Academic library The Internet Organizational structure Library and Information Sciences business Internet chat media_common
Zdroj:	The Reference Librarian. 38:225-240
ISSN:	1541-1117 0276-3877
DOI:	10.1300/j120v38n79_15
Popis:	Summary Online real-time or “chat” reference, while still in its infancy when compared to traditional reference services is beginning to come of age. The time has come to move beyond the earlier challenges and issues debated at length in the library profession and begin to consider how to evaluate real-time reference. This article will consider obstacles to evaluating chat reference and present practical recommendations. These obstacles are presented in four basic areas including; organizational structure, scarcity of resources, newness of the service, and difficulty developing techniques of assessment or applying existing methodology.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::d4833ef32f60a734b8adc07af4de3bc4 https://doi.org/10.1300/j120v38n79_15 Zobrazit plný text záznamu