| Popis: |
Artificial Intelligence and Blockchain will be the most relevant technologies in Brazil within the next 10 years. They may cope with social challenges like corruption, violence and bureaucracy. Blockchain and Smart Contracts are “models of trust” that enable secure data transfer in a peer network. The widespread of Blockchain and Smart Contracts will reduce frauds and errors for all information is registered in the network. They are supposed to improve public services provision, bringing more efficiency, transparency and fairness. This book chapter aims at analyzing the main problems of public services in Brazil, namely, the uncertainty of delivery and lack of universality, by means of a comprehensive ethnography and literature review. Then, the manuscript proposes a scalable Blockchain framework, using as examples the current processes of healthcare and tax refund. This technology framework is based on the Business Process Management (BPM) approach and can be applied in other routines of public services. |
