Designing Hospital Wayfinding Systems, Touchscreen Kiosks, Environmental Cues and Mobile Apps: An Evaluation of a Mobile Wayfinding Application

Autor:	Angie Avera, Spencer Jefferies, Andrea Crosser, Tyler Duke, Christy Harper
Rok vydání:	2019
Předmět:	Focus (computing) business.product_category business.industry Computer science Interface (computing) Usability Interactive kiosk law.invention Consistency (database systems) Touchscreen Human–computer interaction law Heuristic evaluation business Desk
Zdroj:	Advances in Intelligent Systems and Computing ISBN: 9783030204501 AHFE (6)
Popis:	This paper is part of a larger body of work researching wayfinding systems in large, complex, hospital environments. The focus of this second phase of research was to discover usability issues that impact the effectiveness of a mobile wayfinding application used by a large multi-building hospital complex, as well as provide informed recommendations to enhance users’ navigation performance. Four researchers conducted a heuristic analysis composed of twenty dimensions across six categories including language, effectiveness of wayfinding instructions, consistency between the environment and application, interface interaction, accessibility and cognitive workload. Primary recommendations consisted of adding a universal search option, orienting navigation cues to user view, and providing assistance to find a help desk. Results from this paper will provide a guideline for the development of mobile wayfinding applications for large hospitals and similar settings.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::cf722dab8457238852f9993f18395582 https://doi.org/10.1007/978-3-030-20451-8_9 Zobrazit plný text záznamu