| Autor: |
Kelly D. Quinn-Hughes, Deborah J. Fisher, Cindy Dooling |
| Rok vydání: |
2008 |
| Předmět: |
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| Zdroj: |
SIGUCCS |
| Popis: |
Release the full potential of your user services team and drive them to new heights using emotional intelligence as a guide. You and your team already possess untapped skills that will allow you to lead users to new territories and provide superior support along the trail. We will draw on real life examples and discuss how we use emotional intelligence and the approaches learned in our personal lives while raising children, training pets, and managing to find work-life balance to handle the challenges we face supporting users. Join us for a fun-filled session that takes a hard look at the questions we face daily: How do I keep my front line support team motivated? How do we empathize with frustrated users without losing our perspective? How do we stay focused and on-task in an environment that requires us to be interruptible and approachable for much of our working day? Can we manage change proactively? Just what do we do about those high-need users? You'll walk away with a new respect for the life skills you and your team have already developed and a new way to bring those skills to work for you. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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