The Structural Causality between CRM System Characteristics, Customer Relationship Quality, and Salesperson’s Performance –The Cross-national Comparison Approach between Korea and Japan

Autor:	Hyoung Taek Lee
Rok vydání:	2011
Předmět:	Causality (physics) Cross national comparison business.industry media_common.quotation_subject Econometrics Quality (business) Customer relationship management business System characteristics media_common
Zdroj:	Journal of Distribution and Management Research. 14:129-149
ISSN:	2384-0145 2384-0137
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::cd5e4e9fcbd9ca43a19891556f43b5e9 https://doi.org/10.17961/jdmr.14.4.201109.129 Zobrazit plný text záznamu