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The development and uses of new communication technology in organizational settings has always been a challenge to communication within an organization (Fulk, Schmitz, & Steinfield, 1990; Rogers, 1988). This challenge is exacerbated when new communication technologies “become embedded, pervasive, and interconnected; they ARE wherever we are” (Rice, 2009, p. 718). Advances in information technology have increased the number of ways that people or groups can interrupt one another, which might impede or delay organizational members’ progress on tasks (Jett & George, 2003). Among all the types of new communication technology, social network sites (SNSs), which publicly display users’ social networks online, have generated worldwide concern over their potential effects on the workplace (e.g., Rooksby et al., 2009). One major concern is that the use of SNSs interrupts work—the technical characteristics of SNSs, which support instant messaging (IM), are interruptive by nature (Cameron & Webster, 2005; Renneker & Godwin, 2003). |
