Workplace goals and output quality: evidence from time-constrained recruiting goals in the US navy

Autor:	Jeremy Arkes, Jesse M. Cunha
Rok vydání:	2014
Předmět:	Economics and Econometrics Engineering Time constrained business.industry media_common.quotation_subject Affect (psychology) Navy Incentive Operations management Quality (business) Marketing business Social Sciences (miscellaneous) media_common
Zdroj:	Defence and Peace Economics. 26:491-515
ISSN:	1476-8267 1024-2694
Popis:	This paper examines how workplace goals affect the quality of worker output, using data from the recruiting command of the US Navy. Recruiting stations and recruiters are assigned monthly goals for the quantity of new recruits that may create an unintended incentive to sacrifice quality, especially towards the end of the month. Using data on the universe of Navy recruits from FY1998 to 2010, we find significant reductions in the quality of recruits towards the end of the contracting month, both in terms of pre-existing quality of recruits and in medium-term outcomes that reflect the quality of the job match.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::c87179f1610259397f480d4fddd8a507 https://doi.org/10.1080/10242694.2014.891352 Zobrazit plný text záznamu