Racialized Emotional Labor: An Unseen Burden in the Public Sector

Autor:	Nicole M. Humphrey
Rok vydání:	2021
Předmět:	Marketing Scholarship Race (biology) Emotional labor Public Administration Sociology and Political Science business.industry Public sector Public service Racial bias Gender studies Sociology business
Zdroj:	Administration & Society. 54:741-758
ISSN:	1552-3039 0095-3997
Popis:	Discussions of race have often been on the periphery emotional labor scholarship. This piece considers the link between race and emotional labor, arguing that racial bias in public organizations creates disparities in emotional labor among employees. To make this argument, this piece explores white normativity in public administration and the implications this has for people of color when managing their emotions at work. Following this discussion, the article identifies key themes from the literature, before providing a framework for future research on emotional labor and race.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::c827799d2cd0ebe9d9dbee7fed269e35 https://doi.org/10.1177/00953997211037583 Zobrazit plný text záznamu