| Popis: |
This chapter is aimed at project managers and software developers who are new to the concept of user-centred design and may be unsure of what resources are required and what impact such efforts will have. Of course, if an organization is thinking of adopting a user-centred approach to systems development, it must expect to invest. However, this investment does not mean that each organization has to reinvent the wheel. There are many principles, guidelines and standards which can be easily and cheaply adopted. There are consultants, educationalists and experts ready to provide expertise and advice. There will often be “in-house” resources in the form of quality assurance functions, active and interested end users or system designers who are ready to take on usability issues. |
