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Introduction: Patient satisfaction has now become one of the main goals and priorities of many healthcare systems since it is now recognised and accepted as a significant indicator for assessing quality of healthcare, as well as a critical component of performance improvement and clinical effectiveness. Aim: This study examined the factors influencing patient satisfaction in Ghanaian hospitals,using Trauma and Specialist Hospital in the Effutu Municipality as a case study. Methodology: The study employed a quantitative approach with a descriptive cross-sectional research design. A well-structured questionnaire, containing close-ended questions was used to collect data from 100 respondents at the Outpatient Department of the Trauma and Specialist Hospital in the Effutu Municipality. Purposive and convenient sampling methods were used to select respondents and data was analysed using Statistical Package for the Social Sciences, Version 20. Results: The results of the study showed an overall patient satisfaction of 68.97% for the factors assessed, that is, 60.75% for physical environment, 63.75% for accessibility to care and 82.4% for communication. It was also observed that whilst the majority of the respondents were satisfied with most of the dimensions in the three main factors assessed, 53% and 82% of the respondents were dissatisfied with the crowding in the hospital and time spent before seeing the doctor at the Out-Patient Department in the physical environment factor and accessibility factor respectively. Conclusion: In an industry where mediocrity is given no room, the few deviations from the general trend of the results constitute a clarion call for action by management and relevant stakeholders to further tighten their strategies in their quest to provide an all-inclusive enabling environment to marginally improve upon patient satisfaction in order to fully embrace, activate and realize patient-centred care. |
