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Soft Systems Methodology (SSM) provides an inquiry process for taking a systemic view of a problem situation, incorporating elements of intervention, social and political analysis, and then understanding of the real-world problem situation. The holistic view embodied by SSM facilitated capture of the relationships, procedures, attitudes, culture and structure of each participating organizations through thematic analysis and developing rich pictures. Furthermore, the use of SSM enabled creation of homogeneous groups of actors and system owners to go through different intervention processes. This chapter aims mainly to introduce SSM as interdisciplinary approach that can be applied in complex situation and deal effectively with different viewpoints about the definition of the problem. In the current research, reflection on the use of SSM in adoption of Web 2.0 applications in Omani academic libraries is reported. It focuses on contributions of SSM in enhancing knowledge and practice of participants and researchers through different stages of SSM. This study approves that SSM is a methodology rather than a method. A set of tools and techniques can be adapted to investigate the problematical situation and deal with complexity and different perspectives of organizational people. In this research, SSM is described by participants as a learning process that not only define the problem but also improve the situation. |
