Calculation of carrying capacity of telephone call centers

Autor:	Nodira Azizova, Mubarak Abdujapparova
Rok vydání:	2010
Předmět:	Capacity planning Computer science business.industry Telephone call Carrying capacity Information technology Telecommunication network planning Routing (electronic design automation) business Maintenance engineering Computer network
Zdroj:	2010 4th International Conference on Application of Information and Communication Technologies.
DOI:	10.1109/icaict.2010.5612017
Popis:	For planning and in the period of exploitation of center of maintenance of calls it is necessary to define the type of routing of calls and carrying capacity. Therefore actual there are tasks of development of model and methods of calculation of carrying capacity to date, which are considered in this article.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::c648a734a86b1eb7e88fc99e7c785530 https://doi.org/10.1109/icaict.2010.5612017 Zobrazit plný text záznamu