The Effects of Process Orientations on Collaboration Technology Use and Outcomes in Product Development
| Autor: | Anne P. Massey, Mitzi M. Montoya, Hillol Bala |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Information Systems and Management
Knowledge management business.industry Process (engineering) Business process 05 social sciences Information technology Management Science and Operations Research Computer Science Applications Management Information Systems Test (assessment) 0502 economics and business New product development 050211 marketing business 050203 business & management Ambidexterity |
| Zdroj: | Journal of Management Information Systems. 34:520-559 |
| ISSN: | 1557-928X 0742-1222 |
| Popis: | Notwithstanding interest in implementing information technologies (ITs) that facilitate collaboration among employees, there has been limited research that examines how such technologies influence collaboration in strategic business processes, such as new product development (NPD), and how this influence is contingent on the nature of the process. We develop and test a model that posits that employees’ collaboration technology use in NPD will influence collaboration outcomes, such as IT-enabled collaboration capability and collaboration satisfaction. The model postulates that NPD involves multiple process orientations—exploration, exploitation, and ambidexterity—and that these orientations have a moderating effect on the relationship between collaboration technology use and outcomes. We conducted two studies in a major pharmaceutical company (N = 1,749 and 1,454, respectively) and found support for our model. We found that the effects of collaboration technology use on outcomes were stronger for e... |
| Databáze: | OpenAIRE |
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