The impact of relational demography and communication apprehension on follower perceptions of leader–follower relationships in the hospitality industry
| Autor: | Joy Jones-Carmack, Noel Criscione-Naylor |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Ecology
business.industry media_common.quotation_subject 05 social sciences Communication apprehension Hospitality industry Hospitality Insect Science 0502 economics and business Generalizability theory Quality (business) Common-method variance Situational ethics Psychology business Social psychology 050203 business & management 050212 sport leisure & tourism Ecology Evolution Behavior and Systematics Dyad media_common |
| Zdroj: | International Hospitality Review. 36:83-103 |
| ISSN: | 2516-8142 |
| DOI: | 10.1108/ihr-09-2020-0058 |
| Popis: | PurposeThe paper aims to clarify the multivariate effects of follower communication apprehension (CA) and demographic dissimilarity on follower perceptions of the leader–follower relationship quality (i.e. measured by leader–member exchange (LMX) theory). This study examined the possible mediating effects of follower CA on the relationship between demographic dissimilarity and LMX.Design/methodology/approachResearch was collected from self-report ratings of one member of the dyad; several proactive techniques were utilized to reduce common method variance in the development and administration of the survey instrument. In total, 260 (N = 260) full-time hospitality industry employees participated in the study.FindingsThe results of this study indicate demographic dissimilarity has minimal effect on LMX and CA. However, the results indicated that follower CA was negatively related to follower perceptions of LMX quality. In addition, the results indicated that tenure working with the supervisor was negatively related to follower CA and positively related to follower perceptions of LMX quality.Research limitations/implicationsResearch results may lack generalizability, and causality cannot be confirmed. Future studies utilizing longitudinal designs and/or data collected from each member of the dyad may provide support for current findings.Practical implicationsThis paper includes implications for understanding how situational characteristics influence follower CA and perceptions of LMX to encourage supervisors to increase communication with new subordinates, especially during the organizational acculturation process, thus reducing turnover. Furthermore, the significant relationship between age dissimilarity and CA offers practical implications for managing and celebrating generational differences in the workplace and bridging the gap between generations by maximizing communication between supervisors and subordinates. Communication is an essential consideration in the hospitality industry linked to creativity, relationship building and enhanced service experiences. Ultimately, this paper provides guidance for leaders to build sustainable, positive relationships with subordinates through more effective communication and build more inclusive service-based organizations.Originality/valueThis paper contributes to communication and leadership management practices by addressing four major problems: (1) limited research on situational characteristics that inhibit LMX quality, (2) limited research on communication variables as antecedents to LMX, (3) minimal research on the relationship between CA and LMX and (4) non-existent research on CA as a mediating variable in the relationship between demographic dissimilarity and LMX. |
| Databáze: | OpenAIRE |
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