The role of design properties and demographic factors in soft usability problems
| Autor: | Chajoong Kim, Henri Christiaans |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Engineering
Product design business.industry 05 social sciences 0211 other engineering and technologies General Engineering General Social Sciences Usability 02 engineering and technology Design language Computer Science Applications Variety (cybernetics) User interface design Arts and Humanities (miscellaneous) Risk analysis (engineering) User experience design Artificial Intelligence Human–computer interaction 0502 economics and business Architecture 050211 marketing Product (category theory) business 021106 design practice & management User-centered design |
| Zdroj: | Design Studies. 45:268-290 |
| ISSN: | 0142-694X |
| Popis: | User-centred design and co-design are nowadays prevalent in product design. However, the number of product returns in consumer electronic industry is continuously increasing. Most complaints are not technical in nature but have to do with non-technical or ‘soft’ problems. Our study investigates these problems with electronic devices in relation to design properties, characteristics of users and their follow-up (re)actions. The results show that people massively complain about a large variety of products, from computers to e-book readers, and from washing machines to vacuum cleaners. Soft problems are the outcome of the interaction between user characteristics and design properties. Whether users take action upon their complaints also depend on their background. The results have to be translated into a design language. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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