Development of Benchmark Index of LoS for Asset Management of Water Treatment Facilities

Autor:	Dooil Kim, Chul-sung Lee, Youngwook Nam, Inhwan Hyun, Mingyu Chun, Mincheol Kim
Rok vydání:	2015
Předmět:	Service (business) Service quality Index (economics) business.industry Level of service Environmental resource management Water supply Operations management Asset management Water quality business Unit (housing)
Zdroj:	Journal of the Korean Society of Water and Wastewater. 29:667-683
ISSN:	2287-822X 1225-7672
DOI:	10.11001/jksww.2015.29.6.667
Popis:	Since aged water treatment facilities could threaten the sustainable water supply, asset management system has been adopted for their systematic management. Level of Service(LoS) is one of critical components of asset management and could be quantified through benchmark index(BMI). Water supplier could estimate consumer's satisfaction and their performance through BMI to improve the LoS. We developed BMI for water treatment facilities from customer's satisfaction survey. BMI, represented with the Total Service Score(TSS), was assessed with water quality, water pressure, taste and odor, water rate, and service quality with weighing factors. BMI could, further, be used to assist the analysis of the life cycle cost to increase the unit of LoS.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::c0fed670edbd4571ed980aafe7c920da https://doi.org/10.11001/jksww.2015.29.6.667 Zobrazit plný text záznamu