Application of Quality Management Maturity Assessment System in Small and Medium-Sized Enterprises

Autor: Fa-shan Dai, Zhou-li Zhang
Rok vydání: 2013
Předmět:
Zdroj: International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings ISBN: 9783642384448
DOI: 10.1007/978-3-642-38445-5_67
Popis: According to the problem that Chinese small and medium-sized enterprise quality management level is low and based on Crosby’s quality management maturity model, questionnaire is designed according to the actual situation of enterprise and sequence relations act and fuzzy comprehensive evaluation method is applied in studying the model of quantification in the process of application of small and medium-sized enterprises. Research shows that enterprise can determine which stage it is according to this method. What is more, it can also understand the influence factors of its quality level and improve it later.
Databáze: OpenAIRE