Exploring Cognitive Work within a 911 Dispatch Center: Using Complementary Knowledge Elicitation Techniques
| Autor: | Tyrone Jefferson, Ivanna S. Terrell, Michael D. McNeese |
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| Rok vydání: | 2004 |
| Předmět: |
User information
021110 strategic defence & security studies Focus (computing) Engineering Knowledge management Process management business.industry 05 social sciences 0211 other engineering and technologies Expert elicitation Cognition 02 engineering and technology Medical Terminology Work (electrical) 0502 economics and business Center (algebra and category theory) Workgroup business Knowledge elicitation 050203 business & management Medical Assisting and Transcription |
| Zdroj: | Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 48:605-609 |
| ISSN: | 1071-1813 2169-5067 |
| DOI: | 10.1177/154193120404800370 |
| Popis: | This study evaluates the differences in user information acquired from scenario-based versus non scenario-based knowledge elicitation for the design of 911 dispatch simulations. During the non-scenario condition, participants answered probe questions concerning their work activities and emergency response procedures. During the scenario-based condition, participants were presented with an emergency scenario and described the necessary steps required to respond to the situation. Preliminary analysis implies that information derived from non scenario-based knowledge elicitation may focus more upon the defined protocols of workgroups whereas information gathered from scenario-based knowledge elicitation may be more concerned with procedures and interactions that are unique to a certain workgroup. Results suggest that the use of scenario-based knowledge elicitation is more likely to allow designers to tailor simulations that conform to the unique culture of an emergency dispatch center workgroup than non scenario-based knowledge elicitation. |
| Databáze: | OpenAIRE |
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